Derrick Heng

CMO, Telkomsel

Derrick Heng was appointed as Chief Marketing Officer in November 2021. With a professional career of over 20 years, he has extensive experience in strategy, digital, marketing, and sales, especially for the telecommunications and technology industry sectors. Prior to his post as Chief Marketing Officer, Derrick held various strategic positions with Singtel Group; his first 15 years with Consumer Singapore in Marketing delivered key milestones, such as accelerating segment market share and driving brand leadership. Subsequently, in the later 9 years, he took on regional assignments in Telkomsel and Globe Telecom Philippines. In his last role in Globe, he led the pivot to digital solutions play beyond core connectivity for the Small & Medium Business Group, spearheaded Education and Tourism ecosystem initiatives, and garnered many awards and digital project wins. Derrick has held several key positions in various organizations, such as External Examiner at Ngee Ann Polytechnic Singapore (2009–2013), Council Member and Honorary Treasurer at Institute of Advertising Singapore (2010–2013), and Board Member in INDICO’s digital ventures (2022 to present).

Telkomsel is the largest mobile service provider in Indonesia. It is a subsidiary of PT Telekomunikasi Indonesia Tbk, with 69.9% ownership (following IndiHome’s integration into Telkomsel), and Singapore Telecom Mobile Pte Ltd (Singtel Mobile), with 30.1% ownership. Established in 1995, Telkomsel has become an integral part of Indonesia’s digital life. Serving around 159 million customers across the archipelago, Telkomsel offers various mobile services, including cellular phones, SMS, and the internet. In 2023, Telkomsel successfully completed its integration with IndiHome, achieving FMC (Fixed Mobile Convergence) and ensuring seamless customer communication across various devices and locations. Telkomsel is now the largest convergence operator at the national level. Telkomsel also provides a host of highly reliable digital platforms to deliver solutions and innovative services that meet the needs of customers and consumers. Through these platforms, Telkomsel offers digital services addressing the aspects of finances, healthcare, and education, alongside innovative digital services such as MAXstream for video streaming and Dunia Games as online gaming platform.